Privacy policy.
Cyro Cyber Ltd Privacy & Data Protection Policy
Cyro Cyber Limited (“Cyro”) is committed to protecting and respecting your privacy. Cyro collects, uses and keeps information in compliance with the UK Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), the California Consumer Privacy Act (“CCPA”) and all relevant regulations.
This Policy aims to give you information on how Cyro collects and processes your personal data. Please read the following Policy to understand how we collect and use your personal data, for example when you contact us, visit our website (Site), apply for a job, or use our products and services.
Information Cyro may collect from you
Cyro may collect and process the following data about you:
Contact and Identity Data such as your name, email, address and phone number. Phone numbers are used for two factor authentication and support services.
Technical Data including your Internet Protocol (IP) address, login data, operating system and web browser type, browser plug-in types and version, traffic data, location data and other communication data, and the resources that you access.
Usage Data including how you use our website, products and services.
Profile Data including usernames, passwords, and feedback data.
Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.
How Cyro may collect your personal data
Cyro may collect your personal data when you:
Contact us and/or provide feedback.
Enter and use our website: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Provide contact details (e.g. giving business cards) at a marketing event.
Request and receive marketing communications.
Submit a job application: If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. Except where you explicitly request otherwise, we may keep this information on file for future reference.
Purchase our products and services: If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:
verifying your credentials,
carrying out end user compliance checks for export control purposes,
processing orders and generating billing information.
Additionally, Cyro may collect data about you:
Through our business relationships and contacts.
How Cyro may use your personal data
Cyro may use the personal data held about you in the following circumstances:
To perform the contract we are about to enter into or have entered into with you, including notification of changes to our products and services.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
To provide you with information, products or services that you request from us, or which Cyro feel may interest you, where you have consented to be contacted for such purposes.
To allow you to participate in interactive features of our products or service, when you choose to do so.
Purpose/Activity
Lawful basis
To register you as a customer or account holder. Performance of a contract with you
To manage our relationship with you
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy. To make suggestions and recommendations to you about goods or services that may be of interest to you. Necessary for our legitimate interests (to develop our products/services and grow our business)
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Cyro does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Use under the CCPA
We do not sell any data captured as part of your use of Cyro’s products or services. Our public website uses Google Analytics, which may be considered exchanging data for valuable consideration under CCPA.
You can find out more about the data Google Analytics collects in their privacy policy.
If you wish to opt out of Google Analytics, you can use the opt-out browser add-on from Google.
Marketing
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
If you are an existing customer, Cyro will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us via email at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
We will not sell or rent your data to third parties or share your data with third parties for marketing purposes. We may use third party software to send you information for marketing purposes, but such third parties will not have access to or be able to read your personal information.
If you receive an email which claims to come from us but does not use our domain, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to hello@cyro.uk so we can investigate.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Where your personal data is stored
Your personal data is securely stored by Cyro on the Cyro servers located in MS Azure. Cyro has set up systems and processes to prevent unauthorized access or disclosure of your personal data.
Security
Cyro endeavours to hold all personal data securely in accordance with our internal security procedures and applicable law. We update and test our security on an ongoing basis. Cyro will do its best to protect your personal data, but Cyro cannot guarantee the security of your data transmitted to our Site through the internet; any such transmission is at your own risk. Once Cyro have received your information, Cyro will maintain appropriate administrative, physical, technical and organizational measures to protect your personal data accessed or processed by Cyro against unauthorized or unlawful processing or accidental loss, destruction, damage or disclosure.
Disclosure of your information
We may share or disclosure your personal data with the parties set out below:
Within the Cyro Group for the fulfilment of the activities described in the table above.
To third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
To third parties, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Cyro, or others.
Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data can be requested via our Data Privacy Officer at the contact details provided below.
Your legal rights
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR
You have the right to request by contacting hello@cyro.uk
information about how your personal data is processed;
a copy of your personal data;
an immediate correction to your personal data.
You can also:
raise an objection about how your personal data is processed;
request that your personal data is erased if there is no longer a justification for it;
ask that the processing of your personal data is restricted in certain circumstances;
opt out of the use of your personal data for any purposes or a specific purpose, such as the Cyro Customer Portal.
If you are a resident of California, you have certain rights under the CCPA:
Right to request disclosure about personal data from a business.
Right to access personal information held by a business.
Right to request the deletion of personal data.
Right to avoid discrimination for exercising their rights.
Right to opt-out of website requirements.
You can make these requests by emailing dataprotection@cyro.uk
Changes to our Privacy & Data Protection Policy
Cyro reserves the right to amend this Privacy and Data Protection Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy and Data Protection Policy at this Site. You should check our Site to see the current Privacy and Data Protection Policy that is in effect and any changes that may have been made to it.
This policy was last amended on 20 Sept 2020.
Data Privacy Officer
Cyro is headquartered in London United Kingdom. Cyro has appointed an internal Data Protection Officer for you to contact if you have any questions or concerns about Cyro’s Privacy and Data Protection Policy. The contact information for the Cyro Data Protection Officer is as follows:
Data Protection Administrator
Cyro Cyber Ltd
Point 3 Haywood Road, Warwick, England, CV34 5AH
dataprotection@cyro.uk
If you are dissatisfied with our handling of any complaint that you make to us concerning the use of your data then you have the right to raise your concerns with The UK Information Commissioner: www.ico.org.uk